Customers who purchased Travel Insurance Pack can receive the following services:
Cashless medical treatment in Japan
Compensation of medical treatment in Japan
Medical interpreter in English, Chinese, or Korean for 24 hours/365 days
No cancellation fee
Free re-issue of the voucher
1. Cashless medical treatment in Japan
You can receive a physician's medical treatment on a cashless basis at allied medical institutions in case of an illness or injury developed during the liability period
You can contact us or Accident Support Center (available 24 hours 365 days) for arranging a reservation at a nearby affiliated medical institution
Terms and conditions:
The Accident Support Center may not be able to arrange an affiliated medical institution where you can receive medical treatment on a cashless basis in some areas. In such a case, you should pay the treatment cost or the like on an out-of-pocket basis once, ant the claim insurance benefits with the Accident Support Center.
In case of an emergency visit, such as during weekends, holidays, and nights, you may not be able to receive medical treatment on a cashless basis for reasons concerning accounting data processing at the medical institution, and the Accident Support Center may provide information on medical institutions only.
At some medical institutions in Japan, you receive a prescription after receiving a medical consultation, and have to purchase the prescribed medicine at a pharmacy outside the hospital. In doing so, you may have to make an out-of-pocket payment. In such a case, you should pay the prescription charge to the pharmacy, and then claim insurance benefits with the Accident Support Center.
Please see Note in No.2 below for cases which costs are not covered
2. Compensation of medical treatment in Japan
You can receive compensation for the cost of a physician's medical treatment that you received in Japan due to an illness or injury developed during the liability period.
Compensation is for the actual medical treatment cost or the like with an insurance amount of up to 10 million yen.
Terms and conditions:
Major cases covered
Due to a sudden and incidental external means of accident during the liability period, a physician's medical treatment started during the liability period
Due to an illness developed during the liability period, a physician's medical treatment started during the liability period
Due to sudden deterioration, during the liability period, of a symptom of an illness that the person developed and for which he/she has received a physician's medical treatment before the inception of the liability period
Major cost covered
Consultation fees, treatment fees and surgical expenses paid to a physician
Prescription charges, treatment material costs and medical equipment usage charges based on a physician's treatment or prescription
Cost of repairing a prosthetic hand or leg
Hospital charges in case of admission to a hospital or the like
Transportation cost for hospitalization or outpatient treatment
Cost of hiring an interpreter necessary for medical treatment
Cost of a medical certificate by a physician which is necessary for insurance claims of this service
Costs that the insured person who has received treatment in Japan actually pays to a hospital or the like are covered
Costs that do not have to be directly paid due to other insurance contract benefits or the like are not covered
Costs of the Anma which means Japanese type of massage, western style massage, finger-peressur therapy, acupuncture, moxibustion, judo therapy, or chiropractic or osteopathy are not covered
Costs related to fitting or adjustment of eyeglasses, contact lens or hearing aid, or costs related to a surgery intended to correct near-sightedness, far-sightedness, astigmatism or presbyopia or related to other treatment intended to restore vision are not covered
Costs related to hair transplantation, cosmetic plastic surgery, or other treatment not intended to improve health conditions are not covered
Costs related to fertility treatment or other fertility promotion/control are not covered
Major cases where insurance benefits cannot be paid
Intentional or serious fault
Suicidal, criminal or combative act
War, other disturbance, nuclear fuel material, etc..
Natural disaster including earthquake, tsunami and volcanic eruption
Pregnancy, childbirth, premature birth or miscarriage
Cervical syndrome (so-called whiplash), low back pain, etc.. without medical objective findings
Unqualified driving, driving under the influence of alcohol or driving in a state where the person may be unable to perform normal driving due to narcotic drug, thinner or the like
Accident during a competition, race or performance, including those equivalent to these and practices, using an automobile, motorized bicycle or the like
Accident during a dangerous exercise such as mountain climbing, rock climbing, including free climbing, and sky diving
Case where the purpose of travel is to receive treatment of the person's injury or illness or alleviate the symptoms
Case where it had been decided before the inception of the liability period that the person's injury or illness or alleviate the symptoms
Case where it had been decided before the inception of the liability period that the person would receive medical treatment at hospital or clinic in Japan
3. Medical interpreter
You can get the support of a medical interpreter in English, Chinese, and Korean for 24 hours/365days
4. No cancellation fee
You can cancel your ordered passes without any cancelation fee at any time. (Travel Insurance Pack can not be canceled. Only passes can be canceled.)
Without Travel Insurance Pack, 85% will be refunded for cancelation made 29 days or less than 29 days prior to arrival in Japan.
Shipping fee is not refundable after shipping your order.
Cancellation before shipping Refunded amount = Total payment - Travel Insurance Pack fee
Cancellation after shipping Refunded amount = Total payment - Shipping fee - Travel Insurance Pack fee
5. Free re-issue of the voucher
You can modify names of the issued vouchers without any fee.
After shipment of your vouchers, we can re-issue modified vouchers if you return the original vouchers to our local agent office in Japan.
Without Travel Insurance Pack, it costs ¥980/voucher to re-issue a new one.
When we re-issue a new voucher, the original voucher will be void. The original voucher will not be exchanged with a pass