Japan Rail Pass Official Agent and Best price guarantee

Refund Policy

Cancel/Refund policy

Japan Rail Pass

-100% Refund* - Cancellation made 30 days or more than 30 days prior to arrival in Japan (including the arrival date)
-85% Refund* - Cancellation made 29 days or less than 29 days prior to arrival in Japan (including the arrival date)

*For any cancellation made after shipping, the refund will be made only for the price of the pass. The shipping fee will not be refunded.


After picking-up or shipment of vouchers:
In order to get a refund, picked-up/shipped vouchers need to be returned to our local agent in Japan (Re-Japan Inc.).
The refund will be made after the local agency confirms your vouchers returned.

Shipping address of vouchers for a refund:
Re-Japan Inc.
Level 6, Konotora Building
1-1-14 Shimomeguro, Meguro-ku, Tokyo 1530064, JAPAN

 

Shinkansen ticket

Cancel before the shipment of tickets:

-100% Refund - Cancellation made more than 30 days prior to departure (including the departure date)
-90% Refund - Cancellation made between 29 - 4 days prior to departure (including the departure date)
-No Refund - Cancellation made less than 3 days prior to departure (including the departure date)

After the shipment of tickets:
-No refund is available once the tickets have been shipped*

 

Refund

A refund will be made to the credit card/PayPal account used to purchase the ticket.

 

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*If you have any trouble receiving your tickets after the shipment, please contact us immediately.
Please be sure that we take no responsibility for the tickets delivered, especially on and after the departure day. Any problems that occur after delivery is made is the responsibility of the customer (such as tickets being lost).