Help Center

To be eligible to purchase the Japan Rail Pass you must meet one of the following two conditions; however, please make sure that you visit the official Japan Rail Pass page offered by Japan Railway Groups and check the latest eligibility requirements BEFORE PURCHASING YOUR Japan Rail Pass FROM US.

1) A foreign tourist visiting Japan from abroad for sightseeing, under the entry status of "temporary visitor."

The Japan Rail Pass is aimed to be used by tourists; it is basically only available to non-Japanese people staying in Japan for a short time for tourism purposes.
To be eligible for a Japan Rail Pass, it is necessary to have an authorization giving a 'temporary visitor' status (for a stay under 3 months). 

To use the Japan Rail Pass it is necessary that you must:

• be a non-Japanese national. 
  
• enter Japan with the status ‘Temporary Visitor ‘ (single entry visa) which is an authorization for people visiting Japan for tourism and staying for less than 90 days (and which is generally granted automatically on your arrival into Japan. For more information please see the section: What is ‘Temporary Visitor’
  

The following people are not eligible to use the Japan Rail Pass:

• Japanese nationals  (There has been a new eligibility requirements that allow a Japanese national with a certain condition. Please see the section: 2) Japanese people living abroad who meet the following conditions
• People who are visiting for non-tourism purposes (working holiday, military, diplomatic, cultural, research, work, etc.) 

2) Japanese people living abroad who meet the following conditions

A Japanese citizen who living outside Japan for 10 consecutive years or more can use the pass. Please visit links below both in English and Japanese for eligibility requirements that have been in effect from June 1, 2017

■ Eligibility requirements for sales of an Exchange Order for JAPAN RAIL PASS starting June 1, 2017 (English):
http://www.japanrailpass.net/img/about_jrp/file/conditions_en.pdf

■平成 29 年6月1日以降の引換証発売からの新たなご利用資格 (日本語）:
http://www.japanrailpass.net/img/about_jrp/file/conditions_ja.pdf

You can purchase your JR Pass (voucher) through our website with a few easy steps. 

Once your online order and payment is confirmed, we will send you a confirmation email with the details of your order.

You will then receive your voucher (or officially called Exchange Order) either at your home address in your country or at your temporary address (such as your hotel ) in Japan (You will be asked to input your designated place to receive your voucher in the order form).

The voucher needs to be exchanged for the actual JR Pass once you arrive in Japan.
Here are the list of exchange office in Japan.

You can reserve your seat at the ticket counter only AFTER exchanging your voucher to the pass (you cannot make any seat reservation prior to exchanging your pass).

Please make sure to bring your passport with the Temporary Visitor stamp you received on entry into Japan, as you won't be able to receive the JR Pass without showing your voucher AND the passport.

PLEASE NOTE:
You need to exchange your voucher to the actual pass within 3 months after the voucher is issued (The voucher has a validity period of 90 consecutive days only) so make sure to input the correct date of arrival in Japan when making your order.

There is no limit time frame to order in advance. You can order as soon as you fix your trip schedule to Japan, even it is more than a year ahead!

Once we receive your order we will ship your voucher to your designated address (either to your home address in your country or to your temporary address in Japan), but the earliest possible for us to issue and ship the voucher will be 3 months prior to your arrival in Japan.
This is because you need to exchange your voucher to the actual pass within 3 months after the voucher is issued (The voucher has a validity period of 90 consecutive days only). 

Yes, you can purchase your Japan Rail Passes more than 3 months before your arrival to Japan.

However, since the voucher cannot be issued until 3 months prior to the validity period of the JR Pass starts, the issue and shipment of your voucher will be put on hold until 3 months prior to your designated starting date of using JR Pass.

Normally, it arrives with in 5 minutes. If you cannot receive the email, causes may include the following:

- Wrong E-mail address was entered.

- You stopped operation before confirmation page of the contents of your booking.

- Trouble on the line between providers.

- Your receiver mail server recognize the email as a spam - Please check your spam folder and recycle bin.

- You have set anti-spam filtering on your mobile - Please set the filtering to receive emails from "info@shinkansen-ticket.com".

Please email us to 20info@shinkansen-ticket.com">info@shinkansen-ticket.com or use contact form from the Contact Page to let us know if we have not received your confirmation email.

Unfortunately, there are no discounts including senior or student discount.

The price of a single Japan Rail Pass is fixed by the JR Group.

However, if you travel with a child between age of 6 and 11, then he/she can use the JR Pass with child price which is almost half the price of adult's.

Yes, you can cancel your order.

For details, please check Cancel/Refund policy.

Yes, you can modify your name for your order.

If your voucher has been already issued, there will be a modification charge.

For details, please check Cancel/Refund policy.

The child rate (6 - 11years old) applies to children who are 11 years of age at the time the voucher is issued. Therefore, if your child turns 12 years old after the issue date then he/she is eligible for the child Japan Rail Pass.

Those who are under 6 years old don't require a Japan Rail Pass as they can travel for free (in an unreserved-type seats). Please note that seat reservations are not available for children under the age of 6, so if he/she needs own seat in limited express trains or Shinkansen, then you may want to purchase a child pass for him/her (or purchase an individual child reserved ticket separately).

You can pay by credit card (debit card), or bank deposit.

The payment surcharge will be applied to credit card (debit card) and PayPal payments.

If you choose PayPal as a payment option, you will be directed to PayPal payment page.

You can use the following credit cards:

• VISA
• MASTER CARD
• AMERICAN EXPRESS

Yes. You receipt will be delivered along with your passes/tickets.

Credit card/PayPal

You can pay your local currency by your credit card or PayPal.

Your payment amount will be displayed in Japanese yen and processed in Japanese yen. However, the payment will be exchanged into the currency of your credit card/PayPal account.

Bank transfer

From a bank account in U.S.A., you can pay in USD.

From a bank account in E.U. (excluding U.K.), you can pay in EUR.

From a bank account in U.K., you can pay in GBP.

From a bank account in Australia, you can pay in AUD.

From a bank account in other countries note listed above, you can pay in JPY.

Shipping fee varies from 2000 JPY to 3000 JPY by the destination of shipment.

• Asia/Oceania: ¥2000
• North America: ¥2500
• Europe: ¥2500
• Central/South America: ¥3000
• Africa: ¥3000
• Others: ¥3000
• Japan: ¥2000

No, the voucher / Japan Rail Pass cannot be sent by e-mail. The voucher needs to be received physically, and you need to present your original voucher and your passport at any ticket sales office in Japan in order to receive your JR Pass.

No emailed, screenshot or PDF versions of the voucher (nor passport) will be accepted.

The exchange is only possible as long as you have your passport, stamped with a Japanese Tourist Visa, and the original voucher.

Shipping fee varies from 2000 JPY to 3000 JPY by the destination of shipment.

• Asia/Oceania: ¥2000
• North America: ¥2500
• Europe: ¥2500
• Central/South America: ¥3000
• Africa: ¥3000
• Others: ¥3000
• Japan: ¥2000

Yes, we can ship your voucher to your home address in your country.

Please refer to xxxxxxx for international shipping fees. The shipping cost varies by country.

We will send you a delivery notice email with your tracking number when your voucher is shipped, and you can track your delivery status after the shipment at the link below.

Confirmation of Outbound EMS Mail

IMPORTANT: 

Though we are responsible for shipping after accepting your order, we will not hold responsible in case you cannot receive tickets because of custom/delivery delay, your absence, etc.

We do not ship vouchers if your departure to Japan is less than two weeks, as sometimes it takes longer than the standard delivery time due to delays in the custom process.
If your departure to Japan is less than two weeks, then please choose to receive your voucher in Japan.

Yes.

When there is not enough time to delivery your voucher to your country, we can ship your voucher to your hotel in Japan or the post office located nearby major stations in Japan, such as the post office near Tokyo station or the post office at Narita International Airport.

For detail, please check No.6 in  From purchase to delivery.

Yes.

Japan Rail Pass is designed and developed on Shopify system, which is popular worldwide and is used by more than 600,000 merchants as of August 2017.

Shopify system is developed and maintained by Shopify, Canadian e-commerce company headquartered in Ottawa, Ontario and it is listed NYSE.

Yes.

We use your information only for issuing and delivering rail passes.

We do not use your information for other purposes.

Yes, you can.

Please click TRAIN TICKET in the menu.